At FarmPetOutlet (farmpetoutlet.shop), we strive to deliver your orders promptly and transparently. This Shipping Policy details our shipping methods, rates, processing times, and order tracking procedures to ensure a seamless shopping experience compliant with Google Merchant Center requirements.
1. Shipping Destinations & Regions
We currently ship to addresses within the United States (excluding U.S. Territories, APO/FPO addresses, and PO Boxes unless specified).
All prices and shipping costs are displayed and charged in USD ($).
2. Order Processing & Transit Times
Order processing and total delivery times consist of two main components: Handling Time and Transit Time.
Order Cutoff Time: 5:00 PM (EST – Eastern Standard Time), Monday through Friday.(Orders placed after 5:00 PM EST will begin processing on the next business day.)
Handling / Processing Time: 1 to 2 business days (Monday – Friday).
Transit / Shipping Time: 3 to 5 business days (Monday – Friday).
Estimated Total Delivery Time: 4 to 7 business days.
Note: Shipments are not dispatched or delivered on weekends or public holidays.
3. Shipping Rates & Options
We offer flat-rate standard shipping as detailed below:
Shipping Method
Estimated Transit Time
Cost
Standard Shipping
3 – 5 Business Days
$4.99 (Flat Rate)
Free Shipping
3 – 5 Business Days
FREE on orders over $50.00
(Note: Ensure these values match the exact shipping rates configured in your Google Merchant Center account settings).
4. Order Tracking
Once your order has been packaged and shipped, you will receive a shipping confirmation email containing a tracking number and a direct link to track your package in real-time. Please allow 24–48 hours for the tracking information to update on the carrier’s portal.
5. Address Changes & Cancellations
Address Updates: If you need to change your shipping address, please contact us immediately at info@farmpetoutlet.shop within 2 hours of placing your order. Once an order has entered the processing stage or has shipped, we cannot update the delivery address.
Cancellations: Orders may be canceled prior to dispatch. If the package has already shipped, please refer to our Return Policy upon receiving the item.
6. Damaged, Lost, or Missing Packages
Damaged Items: Inspect your order upon arrival. If your item arrives damaged or broken, contact us within 48 hours at info@farmpetoutlet.shop with photos of the damaged product and packaging so we can issue a replacement or refund.
Lost Packages: If your tracking information indicates “Delivered” but you have not received your package, please check around your property and confirm with neighbors. If it remains missing, contact us so we can initiate a claim with the carrier.
7. Contact Information
For any questions or support regarding our Shipping Policy, please reach out to us:
