At FarmPetOutlet (farmpetoutlet.shop), we want you to be completely satisfied with your purchase. This Return and Refund Policy outlines your rights and our exact procedures for returns, exchanges, and refunds to ensure a transparent shopping experience fully compliant with Google Merchant Center requirements.
1. Return Window
You have 30 calendar days from the date your package is marked as delivered by the carrier to initiate a return.
Items requested for return after the 30-day window are no longer eligible for a refund or store credit.
2. Eligibility & Item Condition
To be eligible for a return, the following conditions must be met:
The item must be unused, unworn, and in the same condition as when you received it.
The item must be in its original packaging with all tags, labels, and accessories attached.
Proof of purchase (order number, sales receipt, or confirmation email) is required for all returns.
Non-Returnable Items (Exceptions):
Perishable goods (such as opened pet treats or food).
Custom, personalized, or made-to-order products.
Gift cards.
3. Return Shipping Costs & Restocking Fees
To ensure complete transparency regarding financial responsibility:
Defective, Damaged, or Incorrect Items: If the item arrives damaged, defective, or you received the wrong product, FarmPetOutlet pays for the return shipping. Contact us immediately, and we will send a prepaid return shipping label.
Customer Remorse / Size Changes: If you change your mind, purchased the wrong size, or no longer want the product, you (the customer) are responsible for the actual cost of return shipping.
Restocking Fees: We do NOT charge any restocking fees ($0.00).
4. How to Initiate a Return
To start a return, please follow these steps:
Send an email to info@farmpetoutlet.shop with your Order Number and the reason for the return.
Include photos or video clips if the item is damaged or defective.
Once approved, our customer support team will send you return instructions and the return shipping address.
Package the item securely and ship it back using the carrier specified in your instructions.
Note: Returns sent back to us without prior approval will not be accepted.
5. Refund Process & Timeline
Inspection: Once your return is received and inspected at our warehouse, we will notify you via email regarding the approval or rejection of your refund.
Processing Time: If approved, your refund will be processed within 2 to 5 business days.
Payment Method: Refunds will automatically be applied back to your original method of payment (e.g., credit card or debit card).
Shipping Fee Refunds: Original flat-rate shipping costs are non-refundable unless the return is due to a shipping error, damage, or product defect on our part.
6. Exchanges
The fastest way to exchange an item is to return the original item following the procedure above and place a new order for the desired item once your return is approved.
7. Contact Information
If you have questions regarding a return or refund, please contact our support team using our verified contact details:
